Refund Policy

return deadline

For our intangible cultural heritage velvet flower hairpins/brooches, if the product has non-human damage issues, you can apply for a 30-day return after receipt; if applying for return due to personal preference or size issues, you need to submit the request within 3 days of receipt.

qualification for return

1. The item must remain in the intact condition as received, with a complete unboxing video (clearly showing the full view of the item and packaging) required; velvet flower petals and stamens must be free from falling off or deformation, and metal accessories must be free from scratches. 2. You’ll need the purchase receipt or order screenshot (including order number and product model). 3. For custom-made items, supporting materials proving inconsistency with the agreed craftsmanship/design are required.

return workflow

1. Send a return application email to 876770026@qq.com, stating the order number, return reason and relevant certificates (such as damage photos, unboxing video link). 2. After approval, a custom shipping label (marked "Fragile Handicraft") and shipping instructions will be sent; you need to package with bubble wrap + hard carton as required. 3. Returns without prior application or damaged during transportation due to non-compliant packaging will not be accepted.

faulty item resolution

Inspect the item within 24 hours of receipt. If issues such as velvet flower falling off, metal accessory damage, or wrong style are found, immediately take multi-angle photos of the item (including packaging) and clips of the unboxing video, and send them to the customer service email. We will evaluate and provide a solution (such as free repair, remaking or full refund) within 3 working days.

items not eligible for return

1. Items damaged due to human factors (such as velvet flower falling off caused by pulling during wearing, self-disassembling accessories). 2. Custom-made items (patterns, sizes, color matching designed according to customer requirements, excluding quality issues). 3. Gift cards and used items (such as velvet flowers with wearing marks, lost packaging). 4. Items not applied for return beyond the return period.

product exchange procedure

If you need to change the style or size, you must first return the original item according to the return process. After the return is approved and the item is confirmed to be received in good condition, you can place a new order for the desired style. For custom-made item exchanges, the design plan and production cycle need to be reconfirmed.

refund terms

1. After receiving the returned item, inspection will be completed within 5 working days, and the refund approval result will be notified by email after passing the inspection. 2. After approval, the refund will be automatically returned to the original payment method (such as WeChat Pay, Alipay or bank card) within 1-3 working days. 3. Banks/credit card institutions may take 3-7 working days to process the refund, and the specific arrival time is subject to the notice of the financial institution. 4. For custom-made item refunds, the incurred material costs (such as special velvet thread, custom metal accessories) will be deducted; the specific amount will be notified simultaneously during the review.